Search results for “FiveNines”

Frequently Asked Questions

When using XprsIT, after I select a FiveNines City and XprsIT takes me to the Transmission/Source Port page, the Ethernet port is greyed out and I cannot select it?

By default in XprsIT, FiveNines and Standard Video ports are active and can be select prior to picking a transmission Type.  However, the Ethernet ports will not be active until an Ethernet Transmission type is selected and then the Video ports will be greyed out.

How do I get access to FiveNines capable ports and Venues?

FiveNines capable ports and access to Venues is a service that must be purchased in addition to any current services.  Please contact your Account Executive for more details.

Can I book a FiveNines Video port to a Standard Video port?

Yes, but the service will not be FiveNines capable from end to end.

What is the difference between a port identifier that starts with an E and a Port identifier that starts with a N (E01 or N01)?

FiveNines port identifiers that start with an E are Ethernet ports and also have a network plug icon to the right of the port name.  FiveNines port identifiers that start with an N are FiveNines capable Video ports and have a video camera icon to the right of the port name.

Is HD-SDI 1.5G the same as the old 1.5G Uncompressed?

Yes. All Quality of Service Transmission types have been renamed to indicate the type of service followed by the speed or bandwidth rating.

What is JPEG 2K (4) 150 Mbps and JPEG 2K (16) 240 Mbps?

With these new QoS designations, we are simplifying and expanding the J2K product offering.  JPEG 2K (4) is a 150 Mbps Quality of service with 4 audio channels, JPEG 2K (16) is a 240 Mbps Quality of service with 16 audio channels.

Why do I no longer see J2K US?

The J2K US Quality of Service (QoS) is no longer available and has been replaced by JPEG 2K (4) and JPEG 2K (16)

When I make a Point-to-Point Ethernet booking, why is the price listed as $0.00?

Due to the complexity, currently Ethernet pricing will be added manually during the billing process.

Why do I not see any Ethernet ports to select from, but there are Ethernet buttons in the Transmission section that are greyed out?

Certain customers have the ability to book FiveNines Point to Point Ethernet services and the Ethernet buttons in the Transmission section is used by them to select which bandwidth they need.

If I book from a FiveNines port to a FiveNines port in the same city, why does the cost show $0.00?

Due to the complexity of those types of bookings, pricing will be added manually during the billing process.

Why do I not see any FiveNines Icons next to any cities or ports?

If you do not see a FiveNines Icon next to any of the cities in the Source or Destination pulldowns, then your company does not have the authorization to book FiveNines ports.

Why do I see the FiveNines Icon next to certain cities?

The FiveNines Icon next to a city indicates that there is a FiveNines Venue or capable Port in that city that you are authorized to book.

Why do I see the FiveNines icon next to certain ports?

The FiveNines Icon next to a port indicates that the specific port is FiveNines capable.

What does the FiveNines Icon look like?

What is FiveNines?

FiveNines is a service created by The Switch to provide 1+1 redundant service (Video and Ethernet) to/from all sports venues and to/from some customer locations that have FiveNines equipment. The Switch has always provided a 1+1 service within The Switch Network. FiveNines expands that 1+1 protection directly to/from All sports venues and some customer locations. With FiveNines equipment/service even your LOCAL connection(s) are protected 1+1 to provide unsurpassed end-­‐to-­ end reliability.